Wizz Air Ticket Cancellation and Fee Refund Policy

Canceling a flight requires careful navigation of the Wizz Air ticket cancellation policy. By going through the different consequences of flight cancellation and following the right procedure, a passenger can minimize the financial losses and stress associated with the sudden travel plan changes. This informative page will help you understand important aspects related to Wizz Air flight cancellation, including whether you are entitled to a full refund. 

Wizz air Cancellation Policy and Rules

Budget airlines have made far-reaching changes in the travel industry by providing affordable ticket prices. However, their cancellation policies often feel like finding a way out of a complex maze. Wizz Air is not just another low-cost carrier but a prominent player in Europe. It has developed a cancellation policy that balances customers’ complexity with the airline’s operational requirements. 

The Wizz Air cancellation policy states that passengers can cancel their tickets up to three hours before the scheduled departure for a fee. However, the fee is not applicable to those who have purchased the Wizz Flex service. Such travelers receive a refund in the form of credit, transferred to their airline account. 

Flight Cancellation Limitations

But canceling a ticket is not that simple; there are certain limitations to calling off an entire trip. Go through these points for better clarity:

• The airline considers cancellation as a successful procedure when the fee is submitted. Please note that you can make payments only with a credit card.

• In case when no fee is applicable, you can cancel Wizz Air ticket immediately after completing the necessary steps. Any approved refund is then transferred within five working days. 

• According to Wizz Air ticket cancellation rules, if you used the Wizz voucher to make the original flight booking, you can only cancel the entire reservation for all passengers and all flights at once.

• Those with group bookings will have to follow a different set of rules and methods to cancel a Wizz Air ticket. Kindly consult the airline representatives to learn more about the procedure.

• If you have purchased additional travel services from third parties, such as insurance or airport transfers alongside your flight, and you want to cancel the ticket, you cannot do so through the airline. To make any changes to your ticket, you will have to contact the travel agency. 

• If you are unable to cancel your Wizz Air ticket, you can contact the airline’s Live Chat or Call Centre Services for assistance. You can also try talking to the virtual assistant on the official website. 

Wizz Air Cancellation Terms for Different Conditions

The rules for flight cancellation vary depending on the circumstances, including whether you have Wizz Flex, how you cancel, and whether you are canceling due to illness. Going through the given information will provide you with a clear picture of flight cancellation consequences based on the following scenarios:

One-Way Flights

As per the Wizz Air cancellation policy, you can cancel a one-way flight online for all passengers or individually up to three hours before the scheduled departure time. The process will incur cancellation fees, varying based on how much time is left before the flight. But with Wizz Flex, you can cancel your booking without paying any fee and receive a refund to your Wizz account. 

Return Flights

To cancel only one leg of a return flight (meaning you want to keep one flight and cancel the other), you can do so online up to 3 hours before the scheduled departure of the flight you wish to cancel. However, this rule is applicable to all passengers booked under a single reservation. This implies that you cannot cancel just one leg for a single passenger on a multi-passenger booking. Keep in mind that you cannot cancel a flight that has already departed. However, you can still cancel and claim a refund for the second flight. 

The rule slightly changes when you cancel the entire two-way reservation. You can perform the following Wizz Air flight cancellation:

• Cancel both flights for selected passengers only.
• Cancel both flights for all passengers.
• Choosing to cancel the second leg for all passengers when the first leg has departed.

Those with Wizz Flex can cancel a flight reservation for all passengers on a booking or just select individual passengers and can choose to cancel either the whole reservation (both legs of a roundtrip) or just a portion of it.

Flight Cancellation Due to Illness

If you have to call off your trip due to illness, you can request a flight cancellation and receive a partial refund. For this purpose, it is necessary to submit a claim with a valid medical certificate or doctor’s letter. Plus, while canceling a ticket online, do not forget to choose the option of “Cancellation of booking due to illness” as the subject for making the request. The airline will look into this and process the claim only for the following:

• For those who have fallen sick and cannot travel due to their illness. 

• An adult passenger who is traveling with a child. Both passengers will be eligible for a partial refund on their tickets, even if only one of them is unwell.

• The remaining passengers on the same flight as the sick passengers. This means that if one person on a group booking becomes sick and can’t travel, the other passengers on the same reservation can still choose to fly as planned. However, if they decide to cancel the reservation, the airline will levy a cancellation fee. 

If a close family member (mother, father, spouse, sibling, grandparent, child, or grandchild) dies within 30 days before your scheduled flight departure, you can cancel your flight and receive a refund. The flight canceling procedure is the same as stated above; only you have to provide a death certificate to the airline within seven days after claim submission.

Steps How can you Cancel Wizz air Ticket

If you need to cancel a flight due to unexpected changes in your plans, here’s a simple step-by-step guide to understand your options and rights:

• Visit the official website on your device (most preferably a laptop or a computer).
• Log in with your credentials to access the WIZZ Account.
• Select the upcoming flight by clicking on the “Details” option, just under your flight.
• There will be an option named “Make changes” at the right corner of the booking overview page.
• After clicking that option, choose the “Cancel flight” button.
• Now, you have to choose the flight you wish to cancel. You can also choose one part or both parts of your journey.
• Make a selection of passengers for whom this flight is cancelled.
• The page will load the refund amount and applicable cancellation fee, if any.
• Review the on-screen information, confirm the cancellation, and pay the levied amount.

Passengers can also get in touch with the airline representatives for flight cancellations, especially if they wish to cancel a group booking.

Wizz Air Cancellation Fee

By now, you must have understood that canceling a flight within up to three hours of departure leads to a Wizz Air cancellation fee. The exact amount is displayed at the end of the cancellation process, and the passengers have to pay it using only credit cards. The system will finalize the cancellation only when a passenger confirms the fees and agrees to the changes.

However, the same amount becomes nullified for passengers with Wizz Flex services. Such passengers can log into their Wizz account to check precisely how much money they will be getting back as a refund.

For cases other than the above-mentioned scenarios, the airline levies cancellation fees on Wizz Air flights as follows:

Flight Cancellation Time Frame	Applicable Cancellation Fee
Canceling flights more than 14 days before the scheduled departure	€30.00 – ‎€120.00 per passenger per flight
Making cancellations within 14 days of flight departure	€50.00 – ‎€150.00 per passenger per flight

Payment and Refund Settlement

When canceling a Wizz Air reservation, the cancellation fee and the amount corresponding to the WIZZ Discount Club benefits used on the booking will be subtracted from the total amount paid for the passenger whose reservation is being canceled. 

• If the total cost of the ticket is more than the cancellation fee, the airline will return the remaining amount to the person who originally booked the flight. Basically, the amount is transferred in the credit to the Wizz account, which passengers can use for future flight bookings.

• In cases where the total cost of the flight is less than the cancellation fee associated with it. The passengers will pay back the value of the discount they received from their Wizz Discount Club membership, not the cancellation fee amount.

• When the cancellation fee charged to a passenger is exactly the same as the price they paid to purchase the flight. The airline will levy any cancellation fee, and the passenger will not receive any money back as a refund. In a way, the fee amount will “eat up” the entire cost of the ticket, leaving travelers with no refund.

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